Why work at OpTech? OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! OpTech is an EOE, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. https://www.optechus.com/eeo_self_identification/
GENERAL SUMMARY:
In support of the entire health system, the Intake and Entitlement Analyst utilizes a body of technologies, processes and practices designed to protect networks, computers, programs, and data from unauthorized access. This role may also be a backup for additional roles in their immediate area. This position will work in a collaborative effort with IT, the Project Management Office (PMO), and all system leadership (Supervisor and above) to assure requests for system access and all vendor onboarding/ terminations are in compliance with policies, applicable laws and regulations. Additionally, this role works closely with the Information Privacy and Security Office (IPSO) to ensure that all areas of compliance are met, and that required documentation is complete for all non-employee roles, including, but not limited to vendors, contractors, consultants, and partners to support the mission and goals of our client’s Identity Management strategy. No direct supervisory responsibilities.
SKILLS:
- Proven ability to communicate professionally and effectively in written or oral format, along with the ability to think analytically and solve customer problems is required.
- General understanding of application services and authorization.
- Proficiency with request management and ticketing systems (ServiceNow preferred).
- Proficiency with Microsoft Office applications.
- General knowledge of account administration.
- Excellent customer service and interpersonal skills demonstrated both over the phone and face-to-face in order to communicate technical information in non-technical terms.
- Consensus building and collaborative interpersonal skills.
- Ability to analyze trends in intake and make proactive recommendations to adjust workload.
- Ability to work under pressure, establish priorities and respond with urgency.
- Self-motivated
CERTIFICATIONS/LICENSURES REQUIRED:
- ITIL foundations v3.0 certification preferred.
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the our client’s Customer Service Policy and summarized below:
- Communication
- Ownership
- Understanding
- Motivation
- Sensitivity
- Excellence
- Teamwork
- Respect
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
- Be self-directed
- Be flexible and committed to the team concept
- Demonstrate teamwork, initiative and willingness to learn
- Be open to new learning experiences
- Accepts and respects diversity without judgment
- Demonstrates customer service values
PHYSICAL DEMANDS/WORKING CONDITIONS:
Normal office environment with minimal exposure to noise, dust, or extreme temperatures
EDUCATION/EXPERIENCE REQUIRED:
- Associate degree in Information Systems, Computer Science or a related field is preferred.
- In lieu of degree, candidate must have a minimum of two (2) years of experience in Identity Management with a focus on entitlement and vendor relationships
CERTIFICATIONS/LICENSURES REQUIRED
- Proficiency with Microsoft Office applications
- Proficiency with request management and ticketing systems (ServiceNow preferred)
Shift Hours:
- 07:30am – 4:00pm EST, M-F, Remote (Training hours may vary slightly)
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