Sr Production Support Consultant

Other Area(s)
Contract

Why work with us? We are a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work with us, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! We are an EOE, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. https://www.optechus.com/eeo_self_identification/

POSITION RESPONSIBILITIES.
• Act in a lead and/or supporting role on projects of various sizes executed utilizing both waterfall and agile methodologies to ensure excellent QA and UAT results.
• Represent client voice for user friendly and intuitive application design and requirements.
• Establish yourself as a subject matter expert for assigned applications and products.
• Create test plans, test scripts, coordinate and execute user acceptance testing.
• Act as a liaison between client group, technology group and production application support for assigned applications.
• Provide production and business support and problem resolution for the assigned applications.
• Effectively works in a team environment and independently.
• Proficient in use of Microsoft Office/Access/SharePoint.

EDUCATION REQUIRED
• Bachelor’s Degree from an accredited university.
• 7 years of relevant work experience.
• 5 years of experience working with incident resolution or problem determination.
• 5 years of experience testing, validating, and implementing system changes.

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