Job Title: WC Claims Supervisor – Remote
RESPONSIBILITIES: The Workers’ Compensation Claims Supervisor is responsible for leading a claims team, ensuring all quality, productivity and customer service criteria are met while adhering to company policies and procedures. Ensures staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements. Performs training, coaching, and regular performance evaluations; recommends merit-based actions. Provides guidance to staff on complex claims, litigation issues and the resolution escalation point.
QUALIFICATIONS:
TOP QUALIFICATIONS
- 5 years managing complex Workers’ Compensation claims in Il and KY jurisdiction. Will consider MI and IN, if worked extensively in those states.
- Knowledge of the Workers’ Compensation administration, case management and cost containment solutions.
- Experienced in leading and mentoring others
- Mentor team members to build knowledge and understanding of claims practices
- Strong communication skills – Public Speaking and Customer Service
- Strong time management, prioritization and organizational skills
TECHNICAL SKILLS
- MS Office – Outlook, Word, Excel, Teams, SharePoint
- Multiple screens/monitors
EDUCATION
- Bachelor’s degree or a combination of education and related experience
CERTIFICATE/LICENSE
- Workers’ Compensation – State Certificate or License
- Experienced Examiner – State Certified in IL and Licensed in MI, IN, KY or Licensed in a reciprocal state (e.g., TX, FL, or equivalent)
- Self-Insured Certificate