Why work with us? We are a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work with us, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! We are an EOE, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. https://www.optechus.com/eeo_self_identification/
Position: Appointment Coordinator
Location: 100% Remote
Employment Type: Contract
We are seeking an Appointment Coordinator to help create a positive and welcoming experience for callers seeking to meet with a trusted advisor. Our team of sales agents, customer service advocates, and clinicians are dedicated to providing exceptional service and guiding individuals on their wellness journey. As an Appointment Coordinator, you will play a crucial role in ensuring smooth communication, accurate scheduling, and high-quality customer interactions. The role requires adaptability to meet changing business needs, exceptional communication skills, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
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Engage with callers to understand the reason for their call and direct them to the appropriate team (sales, service, care).
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Utilize computers, laptops, and iPads to document calls, track outcomes, and manage scheduling.
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Use software tools (e.g., Microsoft Lync, Word, Excel, Outlook, WebTop) for communication and data management.
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Accurately document call volume, reasons for calls, personal information, and outcomes.
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Clearly communicate timeframes, next steps, and appointment details to callers.
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Answer incoming calls, manage email correspondence, check voicemail regularly, and distribute messages as needed.
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Schedule and confirm appointments, ensuring proper staffing and efficient use of resources.
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Maximize customer appointments by effectively utilizing online tools and MS Office for scheduling.
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Create a welcoming first impression for callers, ensuring all data entered into our system supports informed decision-making.
Required Skills and Qualifications:
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Customer Service Experience: Previous experience in a fast-paced environment with telephonic contact (e.g., consumers, customers, patients, or attendees). Experience in banking, insurance, healthcare, or retail is a plus.
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Technology Proficiency: Comfort using technology such as iPads, laptops, and computers. Proficiency in MS Office (Word, Outlook, Email, Instant Messenger) and navigating web-based tools.
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Scheduling and Calendar Management: Experience managing schedules and appointments.
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Strong Communication: Excellent written and verbal communication skills.
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Organization and Attention to Detail: Ability to handle multiple tasks with a high degree of accuracy.
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Customer-Centric Attitude: A commitment to providing an exceptional customer experience and acting with the caller’s best interests in mind.
Desired Experience:
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0-2 years of professional experience, ideally in a coordinator or customer-facing role.
Preferred Education:
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Background in business, healthcare, or a related field is preferred.
.OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. https://www.optechus.com/eeo_self_identification/
