We are seeking a skilled and detail-oriented Business Analyst to join our team. The ideal candidate will play a pivotal role in evaluating business requirements for application integrations, service activations, and the delivery of new or enhanced software systems. This role requires strong analytical capabilities, cross-functional collaboration, and a deep understanding of business and systems processes to support successful project execution and ongoing production support.
Key Responsibilities
- Facilitate the evaluation and analysis of business requirements to support application integration, service activation, and delivery of new or modified software enhancements.
- Collaborate with stakeholders to define project scope, goals, and objectives, and develop detailed business and system requirements.
- Ensure complete traceability of requirements to project objectives to maintain alignment and accountability throughout the project lifecycle.
- Lead end-to-end production support and incident management processes, including:
- Identification and analysis of impacted business areas and applications.
- Coordination of communication and engagement with clients and internal teams.
- Oversight of root cause analysis and resolution tracking.
- Support cross-functional teams through the development lifecycle, ensuring business needs are clearly understood and accurately translated into technical solutions.
- Participate in testing, validation, and change management activities as part of solution implementation.
Qualifications
- Proven experience as a Business Analyst or in a similar role, particularly in software development or systems integration environments.
- Strong background in requirements gathering, documentation, and traceability.
- Demonstrated experience managing incident resolution and driving root cause analysis.
- Excellent communication, problem-solving, and stakeholder management skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency with tools such as JIRA, Confluence, MS Office Suite, or similar platforms.
Preferred Qualifications
- Familiarity with service activation processes or enterprise application integrations.
- Certification in Business Analysis (e.g., CBAP, PMI-PBA) is a plus.
Why work with us? We are a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work with us, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! We are an EOE, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. https://www.optechus.com/eeo_self_identification/