Job Title: Grievance & Appeals Coordinator
Why work at OpTech?
OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, pleas e visit our website at www.optechus.com.
RESPONSIBILITIES:
Engagement Description:
- The Grievance and Appeals (G&A) Coordinator is responsible for processing appeals, grievances, complaints, and inquiries received from members, authorized representatives, and regulatory agencies.
- The Coordinator is expected to analyze the customer’s concerns, conduct necessary research by leveraging various internal and external resources and contacts in order to make appropriate and accurate case decisions.
- Appeal Coordinators are expected to coordinate, facilitate, and conduct managerial level conferences with customers and their authorized representatives to gather and relay information.
- The Coordinator is expected to keep an accurate documentation record that details steps and action taken to resolve the customer’s concerns.
- The outcome and resolution of all appeals, grievances, complaints, and inquiries is communicated via written correspondence to the customer using clear and simple language and include elements that satisfy corporate, regulatory, and accreditation timeframes, accuracy and response guidelines.
- The Coordinator is responsible for staying abreast of products, networks, internal policies, procedures and regulations for the accurate resolution of appeals, complaints, grievances, and inquiries.
QUALIFICATIONS:
Top 3 Required Skills/Experience:
- Analytical mindset- having the ability to examine a matter, the facts, contextual information and make an informed decision or implement a reasonable, rationale solution.
- Excellent written and verbal communication skills. Must be proficient in proofreading, spelling, grammar, punctuation, and math.
- Ability to analyze, interpret, apply reason and logic, conduct research; structure a clear and thorough response.
Required Skills/Experience:
- Ability to apply policies and procedures to arrive at accurate conclusions
- Ability to work in a fast-paced environment with tight deadlines and high quality standards
- Problem solving aptitude
- Accuracy and strong attention to detail
- Ability to prioritize responsibilities and effectively manage time
- Ability to work effectively with management and part of a team to meet targets
- High regard for protecting confidentiality of member, employee, corporate and performance information.
- Previous customer service or concierge experience (not specifically in a CSR type role)
- Strong PC application and system skills- having the ability to navigate multiple computer systems and databases
Preferred Skills/Experience:
- Background in writing and/or research
Education/Certifications – Include:
- English/writing field of study, Health Care Administration or related field, history, Juris Doctorate, etc.
OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. https://www.optechus.com/eeo_self_identification/